Emergency Commercial Electrical Service
Something failed and the building is down? Call (816) 730-9100.
Need an emergency commercial electrician in Kansas City? Call ThreeCo at (816) 730-9100. Our office hours are Monday–Friday, 8:00am–3:00pm Central. Outside those hours the emergency line is answered nights, weekends and holidays, at a higher after-hours rate, for any customer, commercial or residential, across the metro on both the Missouri and Kansas sides.
You do not need a maintenance agreement or an existing account to call. Maintenance agreements are offered separately, for facilities that want scheduled preventive work; they are not a condition of getting help when something has failed. For anything that is not urgent, Watt, the chat button on this page, is the fastest way to reach the right person.
What counts as an electrical emergency
Call the emergency line for anything that is unsafe or that has stopped the building working: power lost to all or part of a building when the utility is not out; a burning smell, smoke or scorch marks at a panel, outlet or fixture; a breaker that trips again as soon as it is reset; equipment that has lost power and cannot wait — refrigeration, a server room, a pump; water in contact with electrical equipment; or a damaged service drop or meter after a storm or a vehicle strike.
If there is fire or smoke you cannot account for, call 911 first. If the whole street is dark, the utility is the first call; once power is back, we can check what the outage did to your equipment.
What to do while you wait
- Keep people away from anything sparking, smoking, hot to the touch or wet.
- If it is safe to reach the panel, switch off the breaker for the affected circuit. Do not keep resetting a breaker that trips straight away — it is tripping for a reason.
- Do not touch a downed or damaged service line. Keep clear and tell the utility.
- Unplug sensitive equipment on the affected circuits so it is not hit when power comes back.
- Note what happened just before it failed — a storm, a new machine, a burning smell. It shortens the diagnosis.
What happens when you call
- 1
You call (816) 730-9100
Tell us the address, what has failed, whether anyone is at risk, and what in the building has to keep running — the walk-in, the server closet, the lights over the sales floor. That decides what gets looked at first.
- 2
Make it safe
The first job on site is safety: isolate the fault, and get unaffected circuits back on where that can be done safely, so the rest of the building can keep working.
- 3
Find the cause
Then the cause — a failed breaker, a burnt connection, a damaged feeder, water in a box. A breaker that keeps tripping is tested, not just reset.
- 4
Fix it, or leave it safe until the part arrives
Some faults are fixed on the spot. Others need a part, a permit or the utility, and the building is left safe until the permanent repair.
- 5
You hear what was found
You are told what failed, why, and what the permanent fix involves, and that work is scheduled with you. Every job ThreeCo runs is under Jason Strange, our COO and Master Electrician.
Emergencies that stop a business
For a business, the emergency is usually what the outage stops. A restaurant's walk-in cooler and a grocery's cases lose stock by the hour. An office loses its server closet, its phones and its card readers with one feeder. A warehouse loses its dock doors and its high-bay lighting. A dark parking lot is a safety problem for everyone who has to cross it after sunset.
When you call, say which of those you are protecting. Where it can be done safely, those circuits are the first ones back.
Tenants, landlords and property managers
In a leased building, who calls depends on where the fault is. Inside a tenant's suite it is usually the tenant's to fix; the main service, the meter bank and the shared panels usually belong to the building. If you are not sure which it is, call anyway — we will tell you what we found and who it belongs to, and we work with property managers and building owners as readily as with tenants.
What affects the cost
Outside office hours, the work is charged at our higher after-hours rate. What else moves the bill is what has failed and what it takes to fix: a breaker or a connection is a short job; a damaged service, a failed panel or a fault in buried wire takes longer and may need parts and the utility. You hear what was found and what the permanent fix involves.
Permits and the utility
Making a building safe does not wait for a permit. A permanent repair that replaces a panel, a service or a feeder is permitted and inspected like any other job, and anything on the utility side of the meter needs the utility to disconnect and reconnect. We coordinate both.
Recent work
An emergency call, in 2026
Finished between August and early October 2026. We describe the work and the town; we do not name the customer.
- Kansas City, KS — An emergency call after water damage.
FAQ
Questions about emergency commercial electrical service
Do you offer emergency electrical service outside office hours?
Yes. Our office hours are Monday–Friday, 8:00am–3:00pm Central. Outside those hours the emergency line is answered nights, weekends and holidays, at a higher after-hours rate, for any customer, commercial or residential. Call (816) 730-9100.
Do I need a maintenance agreement or an account to call?
No. Emergency service is for any customer. Maintenance agreements are offered separately and are not required.
Do you take residential emergencies?
Yes. The emergency line is for commercial and residential customers alike, at the same after-hours rate outside office hours.
Should I chat with Watt in an emergency?
No — call (816) 730-9100. Watt is the fastest way in for everything that is not urgent.
My breaker keeps tripping. Is that an emergency?
If it trips again as soon as you reset it, or there is heat, a smell or scorching, yes: leave it off and call. A breaker that trips occasionally under a known load is a service call we can book in office hours.
What should I tell you when I call?
The address, what has failed, whether anyone is at risk, and what has to keep running. If you know what happened just before it failed — a storm, a new machine, a burning smell, water — say so; it shortens the diagnosis.
Need help now?
Emergencies: call us. For anything that is not urgent, Watt is the fastest way to reach the right person.